General Terms and Conditions

EZARENA
GENERAL TERMS AND CONDITIONS


Last updated: 21.03.2026

IMPORTANT NOTICE
These General Terms and Conditions (the "Agreement") govern access to and use of the Ezarena platform, website, marketplace, related subdomains, software, tools, communication channels, and associated services (collectively, the "Platform"). By accessing or using the Platform, each User confirms that they have read, understood, and agreed to be bound by this Agreement.

If a User does not agree to this Agreement, such User must immediately cease using the Platform.

1. DEFINITIONS

1.1. "Platform" means the online marketplace operated under the Ezarena brand.
1.2. "Ezarena" means the operator of the Platform.
1.3. "User" means any person or entity accessing or using the Platform, including Customers and Sellers.
1.4. "Customer" means a User purchasing or intending to purchase Digital Products and Services through the Platform.
1.5. "Seller" means a User authorised by Ezarena to list, market, sell, or provide Digital Products and Services through the Platform.
1.6. "Offer" means a listing published by a Seller through the Platform describing the Digital Product and Service offered for sale, including the price, delivery period, scope, and material characteristics.
1.7. "Order" means a purchase request placed by a Customer through the Platform in respect of an Offer.
1.8. "Digital Products and Services" means any digital services, digital goods, and accounts offered on or through the Platform, including, without limitation, in-game services, virtual items, activation keys, access rights, digital content, and gaming or other online accounts.
1.9. "Services" means digital or in-game services performed by a Seller for a Customer through the Platform.
1.10. "Digital Goods" means non-tangible digital items, including activation keys, virtual items, access rights, or other digital content offered through the Platform.
1.11. "Accounts" means gaming or other online accounts listed for sale on the Platform, together with the digital entitlements, content, or features expressly described in the relevant Offer.
1.12. "Seller Privileges" means the rights and technical permissions granted by Ezarena to a Seller to create, publish, manage, and fulfil Offers on the Platform.
1.13. "Onboarding Process" means the application, screening, verification, and recruitment process conducted by Ezarena before Seller Privileges are granted.
1.14. "Platform Chat" means the communication tool made available by the Platform for interactions between Users.
1.15. "Wallet" means any internal balance, payout balance, reserve, or accounting entry maintained by Ezarena for operational or settlement purposes, if made available on the Platform.

2. ROLE OF THE PLATFORM

2.1. Ezarena provides and operates a marketplace and related technological infrastructure enabling Customers and Sellers to enter into transactions concerning Digital Products and Services.
2.2. Unless expressly stated otherwise, Ezarena acts solely as an intermediary and marketplace operator and is not the manufacturer, original issuer, publisher, licensor, owner, or direct supplier of the Digital Products and Services offered by Sellers.
2.3. The contract for the sale or provision of any Digital Product or Service is concluded between the Customer and the Seller, subject always to this Agreement and any product-specific or user-specific terms imposed by Ezarena.
2.4. Ezarena may facilitate payments, communication, verification, dispute handling, refunds, content moderation, listing management, and enforcement actions, without becoming a party to the underlying transaction unless expressly stated otherwise.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1. The Platform may be used only by persons with full legal capacity to enter into binding contracts under applicable law.
3.2. By using the Platform, each User represents and warrants that all information submitted to Ezarena is true, complete, current, and not misleading.
3.3. Ezarena may require identity verification, ownership verification, payment verification, enhanced due diligence, or any additional information or documentation reasonably required for compliance, fraud prevention, or operational integrity.
3.4. A User shall be responsible for maintaining the confidentiality of their login credentials and for all activities carried out through their account.
3.5. A User shall not transfer, assign, lend, share, or otherwise make their account available to any third party without Ezarena's prior written consent.
3.6. Ezarena may refuse registration, suspend account creation, or deny continued access to the Platform at its sole discretion where reasonably necessary for compliance, security, fraud prevention, or other legitimate business reasons.

4. ACCEPTANCE OF TERMS AND AMENDMENTS

4.1. By accessing or using the Platform, each User agrees to be bound by this Agreement and all policies, guidelines, and additional terms published on the Platform.
4.2. Ezarena may amend this Agreement from time to time.
4.3. Any amendment shall become effective upon publication on the Platform or on such later date as may be specified in the relevant notice.
4.4. Continued use of the Platform after the effective date of any amendment shall constitute acceptance of the amended Agreement.

5. PLATFORM RULES

5.1. Users shall use the Platform in good faith and in a lawful manner.
5.2. Users shall not misuse the Platform, interfere with its proper functioning, attempt unauthorised access, manipulate reviews or ratings, evade fees, or circumvent Platform rules.
5.3. All communications, changes to Orders, supporting evidence, and performance-related notices should be conducted through the Platform Chat whenever possible.
5.4. Only communications and evidence available through the Platform may be treated by Ezarena as authoritative evidence in disputes, unless Ezarena expressly agrees otherwise.
5.5. Off-platform arrangements, side agreements, and informal modifications not recorded through the Platform shall not be binding upon Ezarena.

6. SELLER ONBOARDING, PRIVILEGES, AND ACTIVITY

6.1. Seller Privileges shall be granted only upon successful completion of the Onboarding Process and any verification requirements imposed by Ezarena.
6.2. From the date on which Seller Privileges are granted, the Seller shall have 3 (three) calendar days to upload and publish the Offer or Offers intended for initial listing on the Platform.
6.3. Where the Seller is expected to upload a substantial number of Offers, the period referred to in clause 6.2 may be extended. Any such extended period shall be determined by Ezarena during the Onboarding Process and communicated to the Seller individually.
6.4. A continuous period of inactivity of 2 (two) consecutive months shall constitute grounds for revocation of Seller Privileges.
6.5. For the purposes of clause 6.4, "inactivity" means a failure to undertake genuine selling activity on the Platform, including, without limitation, failure to publish, maintain, update, or actively fulfil Offers, or otherwise to engage in sales through the Platform.
6.6. The Seller may appeal a decision concerning revocation of Seller Privileges. Each appeal shall be reviewed individually by Ezarena. The submission of an appeal shall not suspend the effectiveness of the revocation decision unless Ezarena decides otherwise.
6.7. Ezarena may impose category-specific, risk-based, or Seller-specific operational requirements, restrictions, verification steps, performance standards, or listing limits.

7. OFFERS AND LISTING REQUIREMENTS

7.1. Sellers shall ensure that each Offer is accurate, complete, lawful, not misleading, and drafted in clear language.
7.2. Each Offer shall state the material characteristics of the relevant Digital Product or Service, including the delivery period, scope, quantity, region or server where applicable, and any material restrictions.
7.3. Sellers shall not list Digital Products and Services that are stolen, hacked, cracked, fraudulently obtained, unlawfully reproduced, misleadingly described, or offered without necessary rights or authority.
7.4. Sellers shall not publish Offers that violate applicable law, third-party rights, publisher rules, or Platform policies.
7.5. Ezarena may remove, reject, edit, restrict, suspend, or require amendment of any Offer at its sole discretion where reasonably necessary for compliance, quality control, risk management, or operational integrity.

8. ORDERS, DELIVERY, AND PERFORMANCE

8.1. An Order shall be deemed placed when the Customer completes the checkout process and payment is successfully confirmed.
8.2. Upon confirmation of payment, the Seller shall commence performance of the Order within 48 (forty-eight) hours.
8.3. Commencement of performance shall include actual preparatory steps necessary for fulfilment of the Order and notice to the Customer through the Platform Chat that performance has commenced.
8.4. The Seller shall fully complete the Order within the delivery period stated in the relevant Offer.
8.5. For the avoidance of doubt, if the Offer specifies a delivery period of 3 (three) days, the Order must be completed within 3 (three) days; if the Offer specifies a delivery period of 7 (seven) days, the Order must be completed within 7 (seven) days.
8.6. Sellers shall keep Customers reasonably informed regarding material delays, performance issues, or information required for completion.
8.7. Customers shall provide all information, access, cooperation, credentials, confirmations, or other assistance reasonably necessary for performance of the Order.
8.8. Failure by a Customer to provide necessary information or cooperation within the period specified by Ezarena or the Seller may result in delay, suspension, cancellation, refusal of refund, or other appropriate action, to the extent permitted by applicable law.

9. PAYMENTS, FEES, HOLDS, AND SET-OFF

9.1. Customers shall pay the total price stated at checkout, including any applicable fees, taxes, or charges disclosed by the Platform.
9.2. Ezarena may collect, process, hold, route, settle, or facilitate payments through third-party payment service providers.
9.3. Ezarena may deduct commissions, payment processing fees, chargeback costs, refund amounts, sanctions, penalties, dispute costs, compliance costs, and any other sums properly due under this Agreement from Seller balances, Wallets, reserves, or future payouts.
9.4. Ezarena may place a temporary hold, reserve, rolling reserve, or payout delay on funds where reasonably necessary for fraud prevention, dispute handling, chargeback exposure, legal compliance, or operational integrity.
9.5. Ezarena may exercise a right of set-off against any amounts payable to a User under this Agreement.
9.6. A Seller shall remain liable for negative balances, losses, chargebacks, refunds, penalties, or fees incurred in connection with such Seller's activity on the Platform.

10. CANCELLATION, SUSPENSION, AND ORDER HOLDS

10.1. Ezarena reserves the right to cancel, suspend, refuse, or place on hold any Order where such action is reasonably necessary for fraud prevention, payment security, compliance, operational integrity, the protection of Users, failure by a Customer or Seller to provide information necessary for performance of the Order, abusive conduct, breach of this Agreement, or any other legitimate business or legal reason.
10.2. Where appropriate, Ezarena may, but shall not be obliged to, provide a general explanation of the reason for cancellation, suspension, refusal, or hold.
10.3. If an Order is cancelled due to the Customer's failure to provide information or cooperation necessary for performance within the required time, Ezarena may refuse a refund in whole or in part, to the extent permitted by applicable law.
10.4. If an Order is cancelled due to Seller fault, non-performance, or material non-conformity, Ezarena may issue a full or partial refund, require re-performance, impose sanctions, or take any other action permitted under this Agreement.

11. WARRANTY, NON-CONFORMITY, AND REFUNDS

11.1. Ezarena may operate a dispute, non-conformity, and refund review system for Orders placed through the Platform.
11.2. "Essential Requirements" means the material characteristics of an Order expressly stated in the Offer or agreed through the Platform prior to purchase, including, where applicable, the type of service, scope, delivery period, server or region, rank, quantity, specific digital content, account characteristics, and any other feature expressly described as included.
11.3. A full refund may be granted where:

(a) the Order was not commenced within the required time and no justified delay was communicated;
(b) the Order was not delivered at all;
(c) the delivered Digital Product or Service materially differs from the Offer or fails to meet the Essential Requirements; or
(d) the Seller is unable or unwilling to cure a material non-conformity.

11.4. A partial refund may be granted where the Order was partially delivered or where a non-conformity affects only part of the purchased Digital Product or Service.
11.5. No refund shall be due where the Order has been properly delivered in accordance with the Offer, the Agreement, and any information materially disclosed before purchase.
11.6. Ezarena may determine, acting reasonably and at its sole discretion, whether a full refund, partial refund, correction, replacement, re-performance, price adjustment, or no refund is appropriate in the circumstances.
11.7. In the case of Accounts, warranty protection shall apply only to defects, restrictions, inaccuracies, or non-conformities existing at the time of delivery or resulting from the Seller's failure to describe the Account accurately.
11.8. The warranty for Accounts shall not apply to changes made by the Customer, third parties, or the relevant game publisher after delivery, unless such changes are directly caused by a defect existing at the time of delivery.
11.9. No refund, or only a reduced refund, may be granted where the Customer has materially used, altered, consumed, transferred, secured, modified, or otherwise benefited from the delivered Digital Product or Account beyond what is reasonably necessary to verify conformity with the Offer.

12. EVIDENCE AND DISPUTE PROCEDURE

12.1. Each party to a dispute shall provide all information, screenshots, chat records, transaction details, access records, logs, account details, and other evidence reasonably requested by Ezarena within the time period specified by Ezarena.
12.2. Failure to provide requested information within the specified period may result in the dispute being resolved on the basis of the evidence then available, including against the non-cooperating party.
12.3. Ezarena may rely on Platform Chat records, timestamps, account access records, delivery confirmations, Order status changes, screenshots, system logs, internal notes, and correspondence made through the Platform in determining whether an Order has been properly commenced, performed, delivered, or accepted.
12.4. Ezarena may issue a decision in a dispute acting reasonably and in accordance with the evidence available. Such decision shall be binding for Platform enforcement purposes, without prejudice to any mandatory statutory rights.

13. PROHIBITED CONDUCT AND PROHIBITED LISTINGS

13.1. Users shall not engage in fraud, payment abuse, chargeback abuse, account theft, identity theft, harassment, threats, extortion, or manipulation of Platform systems.
13.2. Users shall not list, purchase, sell, deliver, or solicit any Digital Product or Service that is unlawful, stolen, hacked, fraudulently obtained, misleadingly described, infringing, or otherwise prohibited by Ezarena.
13.3. Users shall not evade sanctions, create multiple accounts to avoid restrictions, manipulate rankings or reviews, or conduct transactions off-platform in circumvention of Platform fees or controls.
13.4. Users shall not use bots, scripts, or automation in a manner that interferes with the Platform or undermines its integrity, unless expressly authorised by Ezarena.
13.5. Users shall not allowed to post illegal content such as:

(a) Illegal activity
(b) Child Sexual Abuse Material or any content that exploits or harms children
(c) Generation of hateful, harassing, or violent content
(d) Content that expresses, incites, or promotes hate based on identity
(e) Content that intends to harass, threaten, or bully an individual
(f) Content that promotes or glorifies violence or celebrates the suffering or humiliation of others
(g) Generation of malware
(h) Content that attempts to generate code that is designed to disrupt, damage, or gain unauthorized access to a computer system.
(i) Activity that has high risk of physical harm, including:
(j) Weapons development
(k) Military and warfare
(l) Management or operation of critical infrastructure in energy, transportation, and water
(m) Content that promotes, encourages, or depicts acts of self-harm, such as suicide, cutting, and eating disorders
(n) Activity that has high risk of economic harm
(o) Fraudulent or deceptive activity, including:
 
 i. Scams
 ii. Coordinated inauthentic behavior
 iii. Plagiarism
 iv. Academic dishonesty
 v. Astroturfing, such as fake grassroots support or fake review generation
 vi. Disinformation

(p) Spam
(r) Pseudo-pharmaceuticals
(s) Adult content, adult industries, and dating apps, including:

 i. Content meant to arouse sexual excitement, such as the description of sexual activity, or that promotes sexual services (excluding sex education and wellness)
 ii. Erotic chat
 iii. Pornography

14. INTELLECTUAL PROPERTY AND PLATFORM CONTENT

14.1. All rights, title, and interest in and to the Platform, including its software, branding, layout, text, graphics, tools, and content made available by Ezarena, shall remain vested in Ezarena or its licensors.
14.2. No User shall copy, modify, distribute, exploit, reverse engineer, or otherwise use Platform content except as expressly permitted by law or by Ezarena in writing.
14.3. References to third-party games, publishers, trademarks, brands, and services are made solely for identification purposes and remain the property of their respective owners.

15. THIRD-PARTY PLATFORMS, GAMES, AND PUBLISHERS

15.1. Ezarena does not guarantee that any Digital Product or Service, Account, or activity conducted through the Platform complies with the rules, terms, or policies of any game publisher, platform operator, or third party.
15.2. Ezarena shall not be liable for bans, suspensions, restrictions, reversals, forced changes, account flags, loss of access, publisher enforcement actions, or modifications made by any game publisher or third party, except to the extent directly caused by Ezarena's own wilful misconduct.
15.3. Users acknowledge that third-party environments may change, be updated, be restricted, or be discontinued independently of the Platform.

16. LIMITATION OF LIABILITY

16.1. To the maximum extent permitted by applicable law, Ezarena shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption.
16.2. To the maximum extent permitted by applicable law, Ezarena's aggregate liability arising out of or in connection with the Platform or this Agreement shall not exceed the total amount of fees actually received by Ezarena in connection with the specific transaction giving rise to the claim during the 6 (six) months preceding the relevant event.
16.3. Nothing in this Agreement shall exclude or limit liability to the extent such exclusion or limitation is prohibited by mandatory law.

17. INDEMNITY

17.1. Each User shall indemnify, defend, and hold harmless Ezarena, its affiliates, directors, officers, employees, contractors, and agents from and against any claims, liabilities, losses, damages, costs, fines, penalties, and expenses, including reasonable legal fees, arising out of or connected with:
(a) such User's breach of this Agreement;
(b) such User's violation of applicable law or third-party rights;
(c) any Offer, Order, Digital Product or Service listed, sold, delivered, purchased, or used by such User;
(d) fraud, abuse, misconduct, or negligent acts or omissions by such User.

18. SUSPENSION, SANCTIONS, AND TERMINATION

18.1. Ezarena may, at its sole discretion, suspend, restrict, terminate, or otherwise limit a User's access to the Platform where reasonably necessary for fraud prevention, legal compliance, security, operational integrity, repeated complaints, dispute history, chargeback exposure, abuse, breach of this Agreement, or protection of other Users.
18.2. Sanctions may include warning, listing removal, temporary suspension, permanent suspension, payout delay, reserve, loss of Seller Privileges, transaction restrictions, refund enforcement, chargeback recovery, and any other reasonable enforcement measure.
18.3. Termination or suspension shall not affect any rights, liabilities, obligations, or enforcement actions accrued prior to the effective date of such action.

19. COMPLAINTS AND CONTACT

19.1. Users may contact Ezarena using the contact details published on the Platform.
19.2. Any formal complaint should include sufficient detail to identify the User, the relevant transaction, and the basis of the complaint.
19.3. Ezarena may require that complaints and supporting evidence be submitted through designated Platform tools or official communication channels.

20. GOVERNING LAW AND DISPUTE RESOLUTION
20.1. This Agreement shall be governed by and construed in accordance with the law specified by Ezarena in the legal notice published on the Platform, subject always to any mandatory consumer protection provisions applicable under law.
20.2. Before commencing formal proceedings, Users should first use Ezarena's internal dispute resolution process, where available.
20.3. Nothing in this Agreement shall deprive a consumer of mandatory rights or remedies available under applicable law.

21. FINAL PROVISIONS

21.1. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
21.2. Failure by Ezarena to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
21.3. This Agreement constitutes the entire agreement between the User and Ezarena in relation to the subject matter herein, unless supplemented by additional Platform-specific or transaction-specific terms.